frequently asked questions

Our Alberta collection can be used with any 3-way or CFL bulb.  The Vanderbilt collection uses a 2-way rocker switch and can be used with any CFL or 1-way bulb.  Light bulb wattage specifics are noted on the item page.   We recommend using an incadescent 60 watt bulb or GE Reveal 60 watt Spiral Bulbs for a soft, warm light.

Dimensions are listed for each product on the item sale page.

The lumber we use is FSC-certified and comes from mills within the US and Canada. Most of our walnut comes from a local mill in Portland, Oregon.

FSC stands for the Forest Stewardship Council, a non-profit organization that sets guidelines and standards for the management and protection of the world's forests and forest products.  Companies that apply for certification are evaluated with high standards that ensure their business is conducted in an environmentally responsible way.

Yes! We welcome the opportunity to work with retailers.  Please contact us at wholesale@caravan-pacific.com to request our wholesale catalog, ordering information and to set up your account.

We love working with designers and architects to help them complete their vision.   If you a member of the trade, we offer discounts up to 10% off our available merchandise. Please email us at info@caravan-pacific for more info.

When our schedule permits, we do custom work and collaborations with those in the design community.  If you have a project you're interested in letting us know about, please contact Shannon at shannon@caravan-pacific.com.

Please contact our publicity department at press@caravan-pacific.com for all press inquiries, photos, samples and general information.

We accept Visa, Mastercard, Discover, American Express, and Paypal.

All information regarding your transaction and identity is kept confidential through PayPal Pro, which uses SSL technology to keep your information safe.

PayPal adheres to international PCI (payment card industry) compliance standards for data security.

All information regarding your purchase is used only to process your order and is not used by us or anyone else for any other reason.

We strive for 100% satisfaction with our customers. If, for any reason, you're not happy with your purchase, we accept returns for exchange or store credit. Please email us within 7 days from the time of delivery and we will provide you with a RA number (return authorization) and instructions on how to ship your package back to us. No product may be returned without authorization. All products must be returned unused and in their original packaging, with a copy of the sales receipt. Returns must be sent within 14 days of the RA number issue. Exchanged items will not be sent out until the return item is received by us. The customer is responsible for all shipping charges.

Unfortunately accidents do happen. If there is a delay with your order due to inclement weather, we will do our best to notify you. Your tracking number also includes information on how to contact the shipping carrier.

All of our products are carefully packaged to prevent breakage in transit. If your order is damaged during shipping, please photograph the inside and outside of the box and keep all contents and packaging for insurance claim purposes. Please contact us within 5 days of the arrival of your package for instructions.

Caravan Pacific is in no way responsible for any delays in shipping, damages in transit, packages not received, arrival of your order at the wrong location due to incorrect delivery address or international customs issues.

We ship all of our lamps through FedEx Ground shipping (US) and USPS (Canada, AK, HI, PR).

Please refer to this chart for our shipping costs:

Continental US

Amount of Order	Cost of Shipping & Handling
$1 - 25	$5
$26 – 49	$10
$50 – 149	$15
$150 – 349	$20
$350 – 549	$25
$550 – 899	$50
$900 – 1500	$75

AK, HI & Canada

Amount of Order	Cost of Shipping & Handling
$1 - 25	$7
$26 – 49	$12
$50 – 149	$20
$150 – 349	$40
$350 – 549	$45
$550 – 899	$90
$900 – 1500	$135

International (Accessories Only)

Amount of Order	Cost of Shipping & Handling
$1 - 25	$8
$26 – 49	$15
$50 – 149	$25
$150 – 349	$45
$350 – 549	$50
$550 – 899	$90
$900 – 1500	$135

Please keep in mind that all of our lighting is handcrafted and made to order.  Because of these factors, your order may take longer to ship than the usual product ordered online.  When we receive your order, we begin processing it immediately.  You can expect your item to be delivered within 2 - 4 weeks from the time of purchase.

Once we have shipped your order, you will receive a tracking number that will help you track the shipping status of your package.

Because of the various electrical requirements used by different countries around the world, we do not currently ship our lighting products overseas.  We do ship all accessories internationally.

Please email us at international@caravan-pacific.com for updates.

Orders can only be cancelled within 24 hours from the time of purchase.   If you have any questions or concerns about your order, please email us at customersupport@caravan-pacific.com.